The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Dellarte packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Must Return within 7 days after purchase and value can be exchanged with other products only, No Cash refund.
If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition.
Please note that some products are not eligible for a return if the product is "No longer needed"
Valid reasons to return an item
a) Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
b) Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
c) Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only **