Returns Policy
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Dellarte packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
- Must Return within 7 days after purchase and value can be exchanged with other products only, No Cash refund.
Returns Policy - If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition.
- Please note that some products are not eligible for a return if the product is "No longer needed"
Valid reasons to return an item
- a) Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- b) Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- c) Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only **